Returns & Refund Policy

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Return requested within 7 days of delivery
• Item is unused, undamaged, and in its original condition
• Original packaging, all accessories, manuals, and tags are intact
• A GST invoice or order confirmation is available as proof of purchase

Items Not Eligible for Return

• Items damaged due to misuse, improper installation, or normal wear and tear
• Products with missing serial numbers, tampered stickers, or altered packaging
• Customized or made-to-order items
• Items that have been installed, assembled, or modified after delivery
• Products marked "Non-Returnable" on the listing

How to Initiate a Return

1. 1

   Log in to your account

   Go to My Orders in your customer dashboard and find the order you want to return.

2. 2

   Select the item and reason

   Choose the specific item, select a return reason (defective, wrong item, not as described, etc.), and upload photos if the item is damaged.

3. 3

   Schedule a pickup

   Once your return request is approved, our delivery partner will collect the item from your delivery address free of charge. Pack it securely in its original packaging.

4. 4

   Receive your refund

   After the returned item is inspected and approved, your refund will be processed to your original payment method within the timeframes below.

Refund Process

Refunds are processed to the original payment method used at checkout:

Damaged or Defective Items

Vendor Returns

Macgly is a marketplace. Some products are sold by third-party vendors. Return policies may vary slightly by vendor. The return window and eligibility criteria stated here apply to all products on the platform unless a product page states a more specific policy.

Need Help?

If you have any questions about your return or refund, reach out to our support team: