Returns & Refund Policy
Last updated: September 2024. We want you to be completely satisfied with your purchase.
Return window
[PLACEHOLDER: X days]
Refund method
Original payment method
Condition
Unused, original packaging
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Returned within [PLACEHOLDER: X days] of delivery
- Item is unused, undamaged, and in its original condition
- Original packaging, all accessories, manuals, and tags are intact
- A GST invoice or order confirmation is available as proof of purchase
Items Not Eligible for Return
- Items damaged due to misuse, improper installation, or normal wear and tear
- Products with missing serial numbers, tampered stickers, or altered packaging
- [PLACEHOLDER: Perishable items, consumables, or custom-ordered products]
- Items that have been installed, assembled, or modified after delivery
- [PLACEHOLDER: Any other non-returnable category specific to your catalog]
How to Initiate a Return
- 1
Log in to your account
Go to My Orders in your customer dashboard and find the order you want to return.
- 2
Select the item and reason
Choose the specific item, select a return reason (defective, wrong item, not as described, etc.), and upload photos if the item is damaged.
- 3
Schedule a pickup
Once your return request is approved, a pickup will be scheduled from your delivery address. [PLACEHOLDER: Add estimated pickup timeframe — e.g., "within 2–3 business days".]
- 4
Receive your refund
After the returned item is inspected and approved, your refund will be processed to your original payment method. [PLACEHOLDER: Add refund timeframe — e.g., "within 5–7 business days".]
Refund Process
Refunds are processed to the original payment method used at checkout:
| Payment Method | Refund Timeframe |
|---|---|
| UPI / Net Banking | [PLACEHOLDER: X–Y business days] |
| Debit / Credit Card | [PLACEHOLDER: X–Y business days] |
| Wallet / BNPL | [PLACEHOLDER: X–Y business days] |
| Cash on Delivery (COD) | [PLACEHOLDER: Refunded as store credit / bank transfer within X days] |
Damaged or Defective Items
If you receive a damaged or defective item, do not use it. Take clear photographs of the damaged packaging and item, then contact us within [PLACEHOLDER: X days] of delivery. Damaged items are collected and replaced or fully refunded at no cost to you.
Vendor Returns
Macgly is a marketplace. Some products are sold by third-party vendors. Return policies may vary slightly by vendor. The return window and eligibility criteria stated here apply to all products on the platform unless a product page states a more specific policy. [PLACEHOLDER: Review whether this paragraph applies to your business model or remove it.]
Need Help?
If you have any questions about your return or refund, reach out to our support team: