Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing and using Macgly's e-commerce platform, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. User Accounts

2.1 Eligibility

You must be at least 18 years old to use our services. By using our platform, you represent that you are of legal age to form a binding contract.

2.2 Account Registration

You must provide accurate and complete information
You are responsible for maintaining account security
You must notify us immediately of any unauthorized access
One person may not create multiple accounts

2.3 Account Termination

Macgly reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform.

3. Products and Services

3.1 Product Information

We strive to display accurate product information. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.

3.2 Pricing

All prices are in Indian Rupees (INR) unless otherwise stated
Prices are inclusive of applicable GST
We reserve the right to change prices at any time without notice
Prices at the time of order placement are honoured for confirmed orders

3.3 Availability

Product availability is subject to change. We reserve the right to limit quantities or discontinue products at any time. In the event of a stock discrepancy after order placement, we will notify you and offer a full refund.

4. Orders and Payments

4.1 Order Placement

By placing an order, you make an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion.

4.2 Payment Methods

Online payment via Razorpay (UPI, debit/credit cards, net banking)
Macgly does not store card or banking credentials
All online transactions are secured with 256-bit SSL encryption

4.3 Order Cancellation

Orders can be cancelled before shipment via "My Orders" in your dashboard
Once shipped, cancellations are not accepted — please follow the return process instead
Refunds for cancellations are processed immediately to the original payment method

5. Shipping and Delivery

5.1 Delivery Timelines

Standard delivery takes 3–7 business days. Express delivery takes 1–2 business days. Timelines are estimates and may vary based on location and availability.

5.2 Shipping Charges

Listed product prices include GST and delivery
Delivery is free on all orders, with no minimum order value
Standard and Express delivery options are both free of charge

5.3 Delivery Responsibility

Macgly is not responsible for delays caused by logistics partners, natural disasters, strikes, or other circumstances beyond our control. Risk of loss passes to you upon delivery.

6. Returns, Refunds & Exchange

6.1 Return Policy

Items can be returned within 7 days of delivery
Product must be unused, unwashed, and in original packaging with all tags, labels, and invoice intact
Raise a return request via "My Orders" in your dashboard or by emailing macglyshop@gmail.com

6.2 Non-Returnable Items

Products marked "Non-Returnable" on the listing
Personal care, intimate, and hygiene products
Customized / personalized items
Perishable goods and gift cards
Products with tampered or missing serial numbers
Items damaged due to misuse or mishandling

6.3 Return Process

Raise a return request within 7 days of delivery via "My Orders"
Pack the item securely in original packaging
Our delivery partner will do a free pickup from your address
Item is inspected — if approved, refund is initiated

6.4 Refund Timeline

Payment Method	Refund Time
Credit / Debit Card	5–7 business days
UPI / Net Banking	3–5 business days
Wallet	2–3 business days

6.5 Exchange

Exchange is available for a different size, colour, or variant of the same product
Exchange requests are processed faster than refunds
Contact us via "My Orders" or email to initiate an exchange

7. Vendor Terms

7.1 Vendor Responsibilities

Provide accurate product information and authentic products
Maintain adequate stock and fulfil orders promptly
Comply with all applicable laws and regulations
Respond to support tickets within 48 hours

7.2 Commission and Payouts

Macgly charges a platform commission on each sale. Payout rates vary by category and are communicated during onboarding. Payouts are processed weekly after order delivery confirmation.

8. Affiliate Program

Affiliates earn commission on qualifying purchases made through their referral links. Commission rates are set at the time of registration and may be revised with 30 days notice. Fraudulent referral activity will result in immediate account termination and forfeiture of all pending earnings.

9. Intellectual Property

All content on Macgly — including logos, product images, text, and design elements — is the intellectual property of Macgly or its respective vendors and partners. You may not reproduce, distribute, or create derivative works without explicit written permission.

10. Limitation of Liability

Macgly shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our maximum aggregate liability for any claim shall not exceed the value of the specific order in question.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be notified via email or a prominent notice on the platform. Continued use of Macgly after changes constitutes your acceptance of the revised terms.

Have questions about these terms? Contact our support team or email us at macglyshop@gmail.com or call +91 99445 56683.